Complaints Policy

At Fintech Systems, preserving complete client happiness is our top priority. We achieve this by offering services that are proactively handled, charging fairly, and making continuous investments in our hosting infrastructure. We might not always live up to the high expectations that our clients have of us. In the event that this occurs, we welcome client comments and concerns and will utilize them to enhance our offerings. We advise you to use the formal complaint method listed below if you are certain that your issue(s) cannot be resolved through our normal service channels. Please be aware that our committed complaints team may not respond for up to 72 hours after you file a complaint. Our complaints team will forward any help requests or issues to a general support agent if we think they should be handled by our regular support staff. This is to guarantee that a solution and answer are obtained as soon as feasible.

Step 1

To get in touch with our committed complaints team, send an email to chinov@eurocoders.com

Step 2

In case we were unable to address your concern to your satisfaction after you reached out to us, you have the option to file a formal complaint. Written complaints alone may be sent. This is to make sure we can adequately discuss, look into, and respond to all of your issues. Customer Complaints c/o Head of Support, Fintech Systems LTD, Trakia district, building 71, entrance B, floor 5, Plovdiv 4000 is the address where written complaints can be sent.

What details to include:

Make sure to provide as much information as you can regarding the problem; examples of this may include the name of the employee you spoke with over the phone or the support tickets you submitted; IDs; ticket reference The time and date when problems arise, or when you phoned; Information about the issue, including its origin, your actions, and any other pertinent facts. Giving us as much information as you can will enable us to look into the matter as soon as possible, comprehend it completely, determine what went wrong, and choose how best to address your complaint.

What's going to happen is:

Our Head of Customer Support typically looks over all complaints within 72 hours and gives a preliminary answer while looking into the matter. It could be essential to forward the complaint to a more suitable Manager, Head of Department, or Director, depending on the nature of the problem. You will receive information on the person managing your complaint and their involvement in the inquiry. After then, we will respond to the complaint in detail within ten business days.